@php $sections = [ [ 'n' => '01', 'title' => __('Permitted uses'), 'body' => '

' . __(':brand is built for legitimate business communication with people who have opted in to receive messages from you. Examples of permitted use:', ['brand' => brand_name()]) . '

' . __('Transactional notifications (orders, shipping, OTP, receipts)') . '
' . __('Customer support and service-desk replies') . '
' . __('Marketing broadcasts to opted-in subscribers') . '
' . __('Appointment reminders, calendar booking, and follow-ups') . '
' . __('Catalog browsing, in-thread checkout, and payment confirmations') . '
' . __('Click-to-WhatsApp ad funnels via Meta Ads') . '

', ], [ 'n' => '02', 'title' => __('Strictly prohibited'), 'body' => '

' . __('You may not use :brand to:', ['brand' => brand_name()]) . '

' . __('Spam & unsolicited messaging') . '

' . __('Send messages to anyone who has not explicitly opted in') . '
' . __('Send bulk messages to scraped, purchased, or harvested contact lists') . '
' . __('Continue messaging after a recipient has requested to stop') . '

' . __('Illegal content') . '

' . __('Distribute malware, phishing links, viruses, or harmful code') . '
' . __('Promote or facilitate illegal activities including fraud, money-laundering, gambling (where prohibited), drugs, weapons, or human trafficking') . '
' . __('Share child sexual abuse material (CSAM) — instantly reported to NCMEC and law enforcement') . '

' . __('Harmful behaviour') . '

' . __('Harassment, hate speech, threats, or doxing of any individual or group') . '
' . __('Impersonation of any person, brand, or government entity') . '
' . __('Deceptive practices including fake reviews, pyramid schemes, or false advertising') . '

' . __('Technical abuse') . '

' . __('Reverse engineering, decompiling, or attempting to extract source code') . '
' . __('Probing, scanning, or testing the vulnerability of our infrastructure (except via our bug-bounty program)') . '
' . __('Bypassing rate limits, quotas, or abuse-prevention measures') . '
' . __('Creating multiple accounts to circumvent restrictions or limits') . '

', ], [ 'n' => '03', 'title' => __('WhatsApp policy compliance'), 'body' => '

' . __('All messages sent through :brand are subject to Meta\'s', ['brand' => brand_name()]) . ' ' . __('WhatsApp Business Policy') . '. ' . __('Violating Meta\'s policy may result in your WABA being suspended by Meta, which we cannot override.') . '

' . __('Key Meta restrictions:') . '

' . __('24-hour customer-service window for free-form replies') . '
' . __('Approved templates required for outbound messages outside the window') . '
' . __('Prohibited industries include adult content, weapons, tobacco, supplements, and unregulated financial services') . '

', ], [ 'n' => '04', 'title' => __('Opt-in & consent'), 'body' => '

' . __('You are responsible for collecting and documenting valid opt-in consent from every contact you message. Acceptable opt-in methods:') . '

' . __('Web form with explicit consent checkbox') . '
' . __('Click-to-WhatsApp ad with clear messaging disclosure') . '
' . __('SMS or email confirmation of subscription') . '
' . __('Customer-initiated WhatsApp conversation') . '

' . __('We may request proof of opt-in for any contact list. Inability to provide proof results in suspension.') . '

', ], [ 'n' => '05', 'title' => __('Enforcement'), 'body' => '

' . __('We monitor for violations using automated detection and customer reports. Consequences include:') . '

' . __('Warning') . ' — ' . __('first minor violation, with 7 days to remediate') . '
' . __('Suspension') . ' — ' . __('account paused pending review for major violations') . '
' . __('Immediate termination') . ' — ' . __('for illegal content, repeat violations, or serious harm') . '
' . __('Law enforcement') . ' — ' . __('we report illegal activity to relevant authorities and preserve evidence') . '

' . __('No refunds are issued for accounts terminated due to AUP violations.') . '

', ], [ 'n' => '06', 'title' => __('Report a violation'), 'body' => '

' . __('See abuse on :brand? Email abuse@wadesk.io with:', ['brand' => brand_name()]) . '

' . __('A description of the violation') . '
' . __('Workspace name, phone number, or other identifier') . '
' . __('Screenshots or message excerpts if available') . '

' . __('We acknowledge every report inside 24 hours and complete investigation inside 7 days.') . '

', ], [ 'n' => '07', 'title' => __('Changes'), 'body' => '

' . __('We may update this Acceptable Use Policy as new categories of abuse emerge. Material changes will be notified by email at least 30 days before they take effect.') . '

', ], ]; @endphp