@php $statusColor = match ($ticket->status) { 'open' => '#E5A04E', 'in_progress' => '#075E54', 'pending' => '#D86F4E', 'resolved' => '#0F8556', 'closed' => '#6B807C', default => '#6B807C', }; @endphp {{ $brandName }} support reply
{{-- Header --}}
{{ $brandName }} {{ __('support') }}
Re: ticket #{{ $ticket->ticket_number }}  ·  {{ str_replace('_', ' ', $ticket->status) }}
{{-- Body --}}

Hi {{ $ticket->name ?: 'there' }},

Our support team replied to your ticket "{{ $ticket->subject }}":

{{ $message->body }}
@if ($ticketUrl)
{{ __('View ticket & reply') }}
@endif

Reply to this email to add to your ticket, or @if ($ticketUrl) {{ __('open it on the web') }} @endif. If your question is resolved you can ignore this message — the ticket will close automatically.

{{-- Footer --}}
Ticket #{{ $ticket->ticket_number }} · opened {{ optional($ticket->created_at)->format('M j, Y') }} · sent by {{ $brandName }}