{{ __('Every customer ticket lands here. Click a row to open the thread, reply, assign, or change priority.') }}

@if (session('success'))

@endif

@foreach ([ ['Open', $kpi['open'], 'wa-green/40'], ['Unassigned', $kpi['unassigned'], 'accent-coral/40'], ['Resolved 24h', $kpi['resolved_24h'], 'paper-200'], ['All-time', $kpi['total'], 'paper-200'], ] as [$label, $val, $border])

@endforeach

@forelse ($tickets as $t) @php $prCls = ['urgent'=>'bg-accent-coral/15 text-accent-coral border-accent-coral/30','high'=>'bg-accent-amber/15 text-accent-amber border-accent-amber/30','normal'=>'bg-paper-100 text-ink-700 border-paper-200','low'=>'bg-paper-50 text-ink-500 border-paper-200'][$t->priority] ?? ''; $stCls = ['open'=>'bg-accent-amber/15 text-accent-amber','in_progress'=>'bg-wa-bubble text-wa-deep','pending'=>'bg-accent-coral/10 text-accent-coral','resolved'=>'bg-wa-mint text-wa-deep','closed'=>'bg-paper-100 text-ink-600'][$t->status] ?? ''; @endphp @empty @endforelse

{{ __('When') }}	{{ __('Subject / Customer') }}	{{ __('Priority') }}	{{ __('Status') }}	{{ __('Assignee') }}
{{ optional($t->created_at)->format('M j') }} {{ optional($t->created_at)->format('H:i') }}	{{ $t->subject ?: '(no subject)' }} #{{ $t->ticket_number }} · {{ $t->name ?: $t->email }}	{{ $t->priority }}	{{ str_replace('_', ' ', $t->status) }}	@if ($t->assigned_agent_id) {{ ($agentUsers[$t->assigned_agent_id] ?? null)?->name ?? 'User #' . $t->assigned_agent_id }} @else {{ __('unassigned') }} @endif	{{ __('Open →') }}
{{ __('No tickets match the current filters.') }}

{{ __('Support') }} {{ __('inbox') }}

{{ ('Support') }} {{ ('inbox') }}