{{ __('Admin - Support') }}
{{ __('Support') }} {{ __('agents') }}.
{{ __('Roster of agents who handle support tickets. Set teams, capacity, and working hours from here.') }}
{{ __('Active agents') }}
8
{{ __('across 5 teams') }}
{{ __('Online now') }}
6
{{ __('2 on break') }}
{{ __('Near capacity') }}
2
{{ __('≥ 90% load') }}
{{ __('Median CSAT') }}
4.7
{{ __('last 30 days') }}
{{ __('Roster') }}
{{ __('All agents') }}
| {{ __('Agent') }} | {{ __('Team') }} | {{ __('Workload') }} | {{ __('Solved 30d') }} | {{ __('SLA') }} | {{ __('CSAT') }} | {{ __('Actions') }} | |
|---|---|---|---|---|---|---|---|
|
RA
{{ __('Riya Arora') }}
riya@wadesk.in
|
{{ __('Messaging') }} |
9 /
1275%
|
128 | 98% | 4.8 | {{ __('Open') }} | |
|
AM
{{ __('Aman Mehta') }}
aman@wadesk.in
|
{{ __('Billing') }} |
6 /
1250%
|
96 | 95% | 4.7 | {{ __('Open') }} | |
|
NI
{{ __('Nia Iyer') }}
nia@wadesk.in
|
{{ __('Access') }} |
11 /
1292%
|
114 | 94% | 4.6 | {{ __('Open') }} | |
|
KP
{{ __('Kiran Patel') }}
kiran@wadesk.in
|
{{ __('Meta Ads') }} |
7 /
1258%
|
82 | 90% | 4.5 | {{ __('Open') }} | |
|
DV
{{ __('Devansh Vora') }}
dev@wadesk.in
|
{{ __('Engineering') }} |
5 /
1242%
|
28 | 88% | — | {{ __('Open') }} | |
|
SR
{{ __('Sanya Rao') }}
sanya@wadesk.in
|
{{ __('Templates') }} |
8 /
1266%
|
73 | 93% | 4.7 | {{ __('Open') }} | |
|
TM
{{ __('Tara Menon') }}
tara@wadesk.in
|
{{ __('Messaging') }} | {{ __('Off-shift until 9 AM') }} | 88 | 96% | 4.8 | {{ __('Open') }} | |
|
JK
{{ __('Joshua Kim') }}
josh@wadesk.in
|
{{ __('Integrations') }} |
11 /
1291%
|
62 | 89% | 4.4 | {{ __('Open') }} |